We measure the level of satisfaction of our customers because we know our long term success is based on our customers’ and partners’ success. For this reason we organize yearly customer surveys, and we use the results to determine the areas we need to improve.
This section contains a summary of our previous customer satisfaction surveys (2006-2008). For privacy protection the respondents’ identity is protected. The surveys were organized by Microsoft, as a benefit for partners in the Microsoft Certified Partner Program. The survey data was gathered and compiled by TNS Prognostics a third party agreed by Microsoft.
The results of this survey honors us and speak for themselves.
100% Satisfied customers
| Year |
Clients |
| |
Repondents |
Very satisfied |
Satisfied |
Unsatisfied |
Very unsatisfied |
| 2006 |
21 |
91% |
10% |
0% |
0% |
| 2007 |
25 |
85% |
15% |
0% |
0% |
| 2008 |
27 |
85% |
15% |
0% |
0% |
95% of our customers would recommend us !
| Year |
Repondents |
Customers who would recommend Essensys(of which uncertain *) |
Customers who would contract Essensys again (of which uncertain *) |
| 2006 |
21 |
95% (5%) |
95% (5%) |
| 2007 |
25 |
96% (4%) |
92% (2%) |
| 2008 |
27 |
96% (4%) |
100% |
* None of our customers would make a negative recommendation. Between 4% and 8% of the respondents have answered neutral to the questions regarding recommendation or repurchasing (representing 1 or 2 answers from the total number of respondents).
